when using network or ID to add device, notify"device is not online"or"device are not registered".
1.Please confirm the network the device in can access to the internet normally, and the router has opened DHCP function.
2.If you have manually changed network parameters of the device, sugget you make the device restore to the default parameters.
the device is online and there are alarm events but the phone cannot get the message?
1.needing the app is in the operating/backgroud operating, and allow app receiving message then can receive the alarm notification.
2.open the message information function: phone setting>Application management,fingding the App and open/allow information then can receive the alarm notification.
After inserting SD card, notifying"memory card error".
1.ony can support the storage card less than 128G by now, and the FAT32 file system, if the file system is not correct,please formatting and choose FAT32.
2.SD card damage or file system error, can replace or reformat it.
why the video playback is intermittent?
1.in order to save SD card space and increase of service life, the device only record when it finds the activity of imagination, so there is intermittent.
Does the device support USB and power bank power supply?
1.suggest using the power adapter with the device,using external power source will damage the device if the power source is not stable.
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